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Productive Sales Training - 7 Steps To Improve Your Competitive Advantage

Jobs still being cut, global competition knocking on the door and firms seeking to run lean and mean, many companies are wanting their sales teams to "win one for the Kipper." Yet, considering the just mentioned statistics, it appears that "Houston we have a problem" when it comes to establishing high performance sales people and sales teams.

According to Training Industry, 2009 will experience a decline in the $100 billion training market except in sales where expenses will increase by 8% overall. Within sales administration and sales coaching, these two areas may notice a potential increase of almost 28%. Sales Coaching Guideline: Stop utilizing an elephant gun to kill a fly. Put in the time to determine the real problem instead of trying to solve a symptom disguised as being a problem.

So what is a poor business executive or owner meant to do? This is a good question and by the end of this article, you will have seven (7) rock solid action measures to begin to immediately implement.

Strategic Plan - The First Action Step

Get back to your strategic business action plan as well as your supporting plans of promoting, sales, consumers and management and leadership. Before taking any action to implement any Sales Training, you ought to figure out exactly what you want that training to provide.

For example, research by Gardner shows that 92% of all consumer interactions happen via the telephone. If you are losing customers or your purpose is to build customer loyalty, then maybe you need to examine common telephone courtesy and also basic communication skills instead of centering on more specific sales skills like negotiating or fact finding.

Define Desired Results - The Next Action Step

In the 1960's a graduate student by the name of Donald Kirkpatrick came up with 4 Levels of Assessment. What he uncovered is that most training (learning) happens within Level I (Emotional - Did I) and Level II (Cognitive). But also for learning to have any impact to the person and the organization, the training was required to reach Level III (Application) and Level IV (Impact).

When you begin with the desired end results, you are considering the Level IV - Impact of the Training on the company. For example, if you want to boost sales and realize that 80% of your sales force delivers less than 20% of your sales results, you may invariably weed out of the non-performers without having to invest more in Sales Training.

Now if you want to improve your sales results by having them work with existing clients, you could predetermine those projected benchmarks and then establish what is a reasonable investment for Sales Training.

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